Appalling and barbaric customer service

On the 17 August 2020 I called DSTV was sent from pillar to post, had to phone 3 different consultants for over 45 minutes. The last one was so rude & when I explained my experience to her she told me I shouldn’t tell her that as she didn’t do anything wrong to me. She became aggressive when I asked her questions and asked me if I want her to help me or not. She switched form English to isiZulu in a flash as she became angry. I had to apologize and told her I will keep quiet till the end of the conversation as I really need help.She made it clear it’s not her problem what ever happened to me prior to speaking to her. She then said I should ask questions, I told her I can’t as I am scared of her aggression. They speak any how because they work from home and calls aren’t recorded so it’s my word against hers. Also there was background noise to the call which I found unprofessional. I have decided to cancel my dstv account, I will never be treated like trash by a company that is supposed to offer me a professional service regardless of my look or accent. My self respect and dignity comes first. Thank you DSTV for making this decision so easy for me.