Appalling and Bad Responce from Call Centre
Utterly Disgusted: so within the past couple of weeks i have been very upset with DSTV and have myself to blame because when people are turning to Apple TV's and Android boxes i decided to go with DSTV and how i have no one but myself to blame.<br> <br> bottom line is they havent been of help at all, i went to thier facebook page and saw tons of reports and complains from people and I THINK I HAVE ACTUALLY MADE A BIG MISTAKE BY SIGNING UP. with fibre coming to homes trust you will be loosiing alot of customers...
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DStv (MultiChoice)'s replyOfficial
03 Aug 2015, 10:11Hello iamqweiqu,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with an alternative contact number and time in order for us to contact you and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with an alternative contact number and time in order for us to contact you and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply03 Aug 2015, 10:11
Official
Hello iamqweiqu,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with an alternative contact number and time in order for us to contact you and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with an alternative contact number and time in order for us to contact you and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert