Appalling and arrogance from Multichoice

I receive a message on the amount to pay like I do every other month, indication was that R336.03 was due. That payment was made but this morning I woke up with my service having been disconnected. I called in to inquire and was told by a consultant who identified herself as Neliswa that I underpaid. When I tried to explain my plight she arrogantly dismissed. I feel that the service I’m receiving is quite unfair and unfortunate. Unfortunately this platform doesn’t enable me to put an attachment as I took a screenshot of the message. She read what was on her of which amounts are different and came of was lying and even arrogantly told me that she’s working from home and that the call can’t be escalated. This situation has given Multichoice consultants leeway in that they can talk to us which ever way they want knowing that buck stops with them.

I’m seriously appalled at the arrogance treatment meted at me.

Regards Papiso