Appalling advice from helpline

<div>I have had the most disgusting and shocking service from MULTICHOICE which has cost me money. Phoned help line as I could not get a music channel, she told me to go and get a new decoder for free - went to Umhlanga DSTV & waited for a long time in line- was told by technician that free decoders are only if you have insurance - why was I not told this - received a new smart card and connected my decoder - only one T V was now working, before I went they were all Working - phoned helpline again & was told the new smart card no was not programmed. Finally spoke to a technician this time and have been to told to get TV man into help!! Very helpful man. So had the first idiot that I spoke not given me misinformation I would now still be able to watch As normal and not fork out for a repairman, the second person is equally as bad. How can you have people who don’t have a clue working for you?? As for the Umhlanga centre - one of the customers spoke to the manager and only then did things improve - no children should take up the customers seats , them less people will have to wait outside .</div>