Appalled by staff behaviour

If I could give a zero rating I would. You call center staff is ***********!!! I've been requesting a disconnection of my services since 22/05/2024. Below is a sequence of events: 22/05/2024 - Yamkela on your whatsapp chat says I can't cancel my package and that I need to call the following day. 22/05/2024 - I call your contact center and speak to Lisa who transferred me to the retentions department yet it's closed. 22/05/2024 - I speak to Nomfundo who says she is the supervisor. She was pleasant on the call and says that she will schedule a cancellation for the 26th of May, and she will make a note for a refund to be processed because the Magtape has already been sent to the bank and I'm ok with this. She then informs me that I will be charged a cancellation fee of R180 which I agree to. She says will make notes. So she was polite only for her to over promise and under deliver. 23/05/2024 - I call and speak to Ngwanana who says that a disconnection has not been scheduled and that there are no notes on the system. She offers to disconnect the service for me which she did because when I called in today (24/04/2024) Buhle confirmed that the disconnection has been scheduled. I asked how much I'm going to be debited and he tells me R193. I ask him what the extra charge is for because I am only aware of the cancellation fee and his explanation does not make sense. I ask for someone who can give me a reasonable explanation and he put me on hold for 16 minutes and then disconnected the call. I call again and speak to Gugu who was extremely rude, she also put me on hold for a while and then her supervisor Mavis came on the line. Due to the numerous times I've had to call you, my airtime was depleted so the line got disconnected. I called AGAIN and asked to speak to a manager, the consultant said she was putting me on hold and then proceeded to disconnect the call.

I am utterly disgusted in the level of service received from your contact center staff. They make empty promises, are rude and them disconnecting a call to avoid an escalation is call avoidance!!!

The only person who was polite and actioned my request is Ngwanana, she knows exactly what customer care is. She deserves so much better than to work there, with all those *********** people around her.