Appalled

I just got off the phone with most unprofessional, unwilling to help agent. I have not had view for 3 consecutive days amd called in to get assistance with the error. The lady assisting me was very impatient and ended up telling me that a technician will need to come and assist. My mistake was asking who pays for the call out fee for the tech and she seemingly forgot that her job is to service and went on and on about how she can't help me ... I have been a customer for the longest time and hardly every call for service, the 1 time that I do this is the BS I get after changing my decoder hardly 7 months ago I have such issues with a brand new LEB dish... if I cannot get any assistance then it's best to have this canceled