APPALING SERVICE

Good day

Please note that the below is not acceptable as my husband contacted DSTV on 25 September 2017 to inform them to cancel the debit order as he changed jobs and that we would make a payment on or before the 20th of every month as his pay date has now changed, my husband spoke to a Bongi who then transferred him to a “teamleader/manager” trevor ( could not quit catch the name) where he again explained the whole story and also confirmed that the debit order must be taken off and that payment would be made on or before 20 October 2017 to which he was told it is fine a note was made on the system.

My husband had to phone in again on 7 October 2017 to once again tell them the entire story as our service was suspended and again he was put through to someone by the name of Patricia who again confirmed his arrangement for payment to be 20 Ocotber 2017

NOW AGAIN it is suspended after 2 “managers” made arrangements with my husband!!!! I know of at least 3 people who is more than 3 months behind with payments and that are still able to watch dstv as their services have not been suspended yet. 1 family member is on price lock and stopped paying for 6 months and made arrangements to catch up payment and guess what they are still watching dstv, we are behind with 30 days and you refuse to reconnect our services with a standing arrangement.

I will be laying a complaint with hello peter as I feel that we are being discriminated against as I do know of countless people who have arrangements with your company.

PLEASE ADVISE??????????