Appaling resonse - No sales no service

<p>We have been a premium account holder for many years and experienced problems with Box Office and Catch Up since December. We were advised telephonically to take the decoder to an accredited agent to check which we did. We went to shop in TAbleview Mall who avised us we needed to re-boot . This was done and then told it would take some hours to download. 4 hours laterbox office and catch up still not downloading. Again phone Multichoice and they advised we get out an accredited technician. The technician arrived, at a cost of R500 only to tell us our probelm is the dish is 60cm and we need an 80 cm dish. The quote including labour was around R2000.00 At this cost we decided to take Multichoice up on the offer provided us each time we were in telephonnic communciations, namely Price Lock which on the premium package included a new explora, dish, cabling, installation, wi-fi etc. for a fixed fee for 24 months. When logging this request we were given a 48 hour turnaround. After now 6 or 7 phone calls and insisting that I speak to a Supervisor, Mahad, we finally received a call back and was subject to a vetting procedure. Once again the agent appeared to be reading off pages and pages, repeating requests of information already given. Frustrated I advised we would attempt the applicaiton on line. Finding this to be impossible I once again phoned, spoke to Thumelo, only to be told that I had "refused the vetting process". After clarifying this was not the case he advised it had been re-logged and he had confirmation on his system thatan agent would be in contact at open of business the following day!!!!!!!!! It is now the close of business and still no phone call. Besides a failed attempt to upgrade, we are further paying for a premium package that is not functional and seem to find no recourse in rectifying this.</p>