Appaling Customer service

Im very disgusted at the level of service I received from Multi choice cape town I spoke to Thabang letabani this morning regarding my account I explained to him that my husband and had a miss understanding I was under the impression he paid and he thought I paid. Last night logged onto my DSTV Now app cause it was late at night and adv them that I will settle the account tomorrow I also cause her if I can change my DD date to the first of every month as I get paid the 31 / 30 of every month.

She Fundeka just cut me off not saying if she did change it or not and also asked her the balance including the disconnection fee as I thought its disconnected already as we don’t often watch TV

I then called up today to find out the balance and charges for setting up again.

I find out that its almost R1000 to reconnect again then I get fobbed off and spoke to like im some kind of piece of Dirt to a point where I had to tell this guy don’t speak to me like this im a customer im paying for a service. All he kept saying was you changed your DD date and you will pay the charges.

No one explained to me that the charges was going to change if I changed my DD date I would have left it as ease and only settle what I owe.

Yes it was a error on my end and I will gladly pay the R50 reconnection as it was a honest mistake. But to treat me like this for one payment that I made late and charge me this month.

I pay my account very Month on time and this is the level of service I get from Multichoice No wonder people are cancelling there subscriptions.

And im Feeling the same way if you call form help and they treat you like that.

If they explained there process to me as I don’t work there then that would be helpful but no one explained anything to me.

I would like someone to get back to me with knowledge of what they are doing and also send their staff for proper customer service training.

and Maybe try and help the customers that keeps there business going.