Appaling bad service and unprofessionalism

I am very dissapointed with the bad service that multichoice dstv gave me. On the 24th of July I called them around 845am only to be put on hold for a good 20minutes until the line cut off because I was the one paying for it. Because my query was not resolved I had to call again to speak to another consultant whose name was Monwabiso. I explained to him that I've been put on hold with no resolution and asked him to resolve my issue. I only wanted to find out why they keep on cutting my services because I paid more than 399,i paid 460.He was laughing with his friends on the background. To me it was like he knew my airtime will eventually cut off. I had 60rands airtime on, after 20minutes I could hear him on the background asking his collegue to speak to me. Then a lady who said she was a manager spoke to me and said someone was going to call me in 24hours regarding my payment plan. She said her name was Lucy siswana. I told her that I did not call for that I want help as to why my services is cut off. She didn't want to listen she then cut me off. This service is so appalling. I ask myself how many customers are treated unfairly on a daily basis and how long multichoice is going to present us with such. Bad service.something must be done as soon as as possible if it's true that all calls are recorded then it must show