KA
KASHAN A

1 reviews | Active since May 2016

17 May 2016, 12:58

APPALING AND USELESS SERVICE

<p>I HAVE RECENTLY TAKEN A CONTRACT FOR THE EXPLORER FROM PRICELOCK FOR R899 A MONTH. IN THAT TIME I WAS STILL CHARGED MY NORMAL DSTV ACCOUNT PREMIUM. I AM HIGHLY FRUSTRATED THAT I HAVE TO PHONE YOU GUYS ABOUT 5 OR 6 TIMES TO GET THIS SORTED OUT. WHEN I CALL IN I AM ALWAYS BEING TO THAT THE ACCOUNTS DEPARTMENT WILL CONTACT ME FOR THE CREDIT DUE TO ME AND UP TO NOW I STILL HAVENT RECEIVED A PHONE. IT SEEMS LIKE THE STAFF DONT KNOW WHAT THEY ARE DOING. THIS IS PATHETIC SERVICES FROM YOU GUYS!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 May 2016, 12:47
Official

Dear Keshan Applesamy

Your enquiry has been referred to the PriceLock department for urgent assistance.

Kindly expect a call directly from them as soon as possible.

Regards

Elna

KA
KASHAN A's update23 May 2016, 09:48
Reviewer Update
I am still utterly appalled , I spoke to the consultant , who for the sixth time I had to explain myself , seems like you guys don't keep records of conversations. I still awaiting feedback , that they promised to provide me with by last week Friday!!!!!
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 May 2016, 13:25
Official

Dear Mr Applesamy,

Thank you for your feedback.

We are liaising with the relevant department for further assistance in this regard. Kindly expect feedback directly from them.

Your support is important to us.

Kind regards

Dinah