Apology ...but no refund received!

Dear Rupert<br> <br> Thank you for your apology you posted on my previous report, your explanation, however much appreciated was the same thing I heard from 4 different people in the call center who is yet to call me back to give me details of my refund. I'm still waiting for the money to be deposited into my account. This, to me, does not feel like you value your customers support. Please call me with an exact date of when I can expect to have the money in my account. To some people R6000 is not a lot of money, but to single moms....its a large portion of our household budget, not to mention my 1 year old's milk and nappy fund. While responding to this message may seem like you adding value to your customers... a phone call will be much appreciated.