ANY change to anything leads to disaster

Why is it that when you ask for a change, ANY CHANGE, Multichoice will get it wrong. I do not live in Jhb, and don't have DSTV there. I have a spare decoder and decided to have an installer connect it to my tv so I could get dstv when not at home. I wanted to test it, so I spoke to the call centre to have it connected on a \holiday\" basis where I would pay for the period I used it. I had to leave Jhb suddenly the next day (28 January 2016) and could not get anyone to disconnect the \"holiday\" service as the computers were down. I called a number of times that day and they remained down, so in desperation I wrote an email at 20h55 asking them to suspend the service on that one decoder and I even quoted the smartcard number. The idiot who got the email suspended my entire service, HD PVR and the old one which made up my dual view package as well as the \"holiday connection\". I called DSTV on Friday, Saturday and Sunday and it is only today that it was finally fixed completely. I have had to spend hours on my cell phone and finally on my landline. Anything takes ages to sort out and the poor customer is left with a huge cell phone bill to pay. Multichoice sucks big time."