JF
Johann F

1 reviews | Active since Oct 2016

31 Jul 2020, 13:31

Another USELESS MutliChoice complaint.

Just to share with all the other complaints. MultiChoice has raised the bar at bing useless. They phone me yesterday to offer me a 24 month deal on a set price, all inclusive. Sounds ok, so I accept. 1 hour later, my XtraView is deactivated. I phone, cause using the web is USELESS... They MIGHT respond in 3 hours... MIGHT... I get assisted by the operator and Xtraview is enabled again. They got something right! No... DSTV Now has 4 channels.

HOW difficult can it be to assist me and NOT break something else? Rocket science? I phone, again, but this time they can't fix it, so SOMEONE will call me back. I ask sarcastically, Really? Will they? I'm answered, Yes. I guess they won't phone because that's the quality of their service...

Give me 1 reason not to cancel and get Netflix? Not as though there's sport to keep me on the DSTV contract...

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jul 2020, 14:17
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jul 2020, 17:50
Official
Hi Johann,

As per our telephonic conversation, you have confirmed that the issue has been resolved. 

Once again, I would like to apologize for the inconvenience that has been caused. 

Please do not hesitate to contact us should you need further assistance. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jul 2020, 17:50
Official
Hi Johann,

Help us improve!

We hope your experience as our customer was improved the second time around, but we want to know for sure. 

Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Kind regards 
DStv: Hello Peter Team 

Best regards,

JF
Johann F's update01 Aug 2020, 21:31
Reviewer Update
Thanks for sorting out the DSTV Now. Just wish you didn't break BoxOffice. Apparently my number is no longer part of my account. But please, don't fix this and break something else!!! I can live without it.