Another unhappy DSTV customer

Good Day, we have now been struggling with our dstv account since August. We speak to agents nearly every day and get told a manager will call us back as they need to sort our account out as they can only do credit notes. Based on reviews on Hello Peter as well as Facebook, I see everyone is receiving the same terrible service. What is going on and how do we speak to people that can actually assist us so we can get a service we are paying for. It took us forever to finally get DSTV, with many of our friends and family members telling us not to due to terrible and unprofessional service. Absolutely pathetic and unprofessional!!!