ANOTHER LOST CUSTOMER

SO I REQUESTED A REFUND- 4 DIFFERENT CALL CENTRE AGENTS IN CAPE TOWN ALL TOLD ME MY REFUND WOULD BE PROCESSED AND PAID BY CLOSE OF BUSINESS THE 18TH MARCH. TODAY (THE 19TH MARCH) I AM TOLD THAT IT HAS NOT EVEN LEFT FINANCE AT MULTICHOICE.

I WANT TO SAY THAT WHEN US AS CUSTOMERS DO NOT PAY OUR ACCOUNTS WITHOUT HESITATION YOU ARE LIKE ESKOM AND YOU DISCONNECT SERVICES. SO WHEN IT COMES TO THE CUSTOMER REQUESTING THEIR OWN MONEY (REFUNDS) YOU TAKE YOUR OWN TIME TO PAY IT OUT. AFTER ALL THE FUSS YOU HAVE LOST ANOTHER CUSTOMER NOT ONLY BECAUSE OF THIS BUT ALSO BECAUSE OF THE PATHETIC "LUXURY" I PAY FOR R899 TOO WATCH A LOAD OF ****.