FC
Frik C

1 reviews | Active since Mar 2009

09 Feb 2024, 10:31

Another dissappointed DSTV customer

I have been contacted by a DSTV consultant who wants to convince me that I need to enter into a 2 year contract in order to avoid price increases. My monthly subscription was increased April 2023 to R906.10. In November and December the amount was reduced, because of the world cup win of the Springboks. January the installment was R829. The consultant now tells me the my monthly installment is R994 and if I agree to the 2 year contract the amount will be R879 for the next 2 years. The more I tell her that my monthly payment was never R994, the more she insists that it was and then put the phone down. I would suggest that DSTV invest some of their ever increasing premiums in training for their consultants to equip them with skills to listen to their clients and not bully them into agreeing with what she says, but to the facts supp**** by the client. It is difficult to talk to someone who tells you that the numbers you look at in black and white is not the facts. I now understand why their ratings on HelloPeter is so pathetic and that they will in all probability not respond to this.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2024, 10:35
Official
Hi Frik Cochrane, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 

Best regards,