Another customer ditches DSTV

Copy of my last email to DSTV - I'm done.

To whom it may concern:

If you wondering why so many email addresses... it's because no one bothers to respond or take responsibility, so i'm hoping someone takes note of this mail.

Your communication page "Contact us" has no customer service email - see screenshot. Pathetic really.

I operate on the basis of watching when I want to, so you will notice many disconnection requests. However, they are never heeded resulting in your service remaining on - in your books - but not used by me. This leads to an irritating and senseless waste of time the next time I want to connect, because i'm told that the 'arrears' has to be paid before you'll reconnect. When I state that we requested the service to be disconnected and that it was not disconnected due to not paying, the operators(s) state they have no record thereof. They are then requested to draw the voice recordings, which of course never appear. So it's stalemate and we pay under duress, because we actually want to watch something specific at that time.

When I want the service reconnected, I am invariably told that there is money outstanding. This is normally the amount you charge from after the date upon which I requested the disconnection until you decide to disconnect the service citing "non-payment" which of course is bull****, your staff are simply not doing their job.

To **** me off further, you keep sending SMSs stating that my account is overdue, when it is not. My responses to these SMSs fall on deaf ears, or perhaps convenient for you, it's just a one-way message. Now, you have the temerity to threaten to hand me over for debt collection.

Note that I do not owe Multichoice any money!

All I'm going to do is report Multichoice to the credit agencies as a sloppy administrator and soon you'll be ignored, I'll also go add to the many complaints at Hello Peter and I'll be sure to report you to the NCA as well.

Lastly, i'll be joining the ranks of the many to permanently toss your useless service out the door.

No need to respond. A Schuiling

The picture in the mail is a screenshot of a SMS received from Multichoice saying they'll get external collection to help me make a payment.

Inline image

----- Forwarded Message ----- From: Bob Schuiling ********** To: ********** ********** Sent: Thursday, September 6, 2018, 5:30:34 PM GMT+2 Subject: Fw: Acc. ‭ ********** 4‬

Plz switch off my subscription on 30 September 2018.