NV
Ne V
1 reviews | Active since Mar 2011
03 Jul 2015, 11:39
Another complaint from me to you
As per my previous complaint with you in April 2015, you have still not refunded the R115 for an unpaid debit order on my account! You put through the wrong debit order amount which caused it to return and so, you promised to refund this amount.<br> <br> Nothing has happened so far, please advise when this will happen??
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Jul 2015, 15:05Hello NVP,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went to voice messages we have left message for you.
On the 19th May 2015 you were assisted by Rupert with your complaint and was asked to forward your bank statement to allow us to assist with your complain. We did not receive any statement to complete your complain. Kindly provide us with the bank statement as per previous request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went to voice messages we have left message for you.
On the 19th May 2015 you were assisted by Rupert with your complaint and was asked to forward your bank statement to allow us to assist with your complain. We did not receive any statement to complete your complain. Kindly provide us with the bank statement as per previous request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply06 Jul 2015, 15:05
Official
Hello NVP,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went to voice messages we have left message for you.
On the 19th May 2015 you were assisted by Rupert with your complaint and was asked to forward your bank statement to allow us to assist with your complain. We did not receive any statement to complete your complain. Kindly provide us with the bank statement as per previous request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls went to voice messages we have left message for you.
On the 19th May 2015 you were assisted by Rupert with your complaint and was asked to forward your bank statement to allow us to assist with your complain. We did not receive any statement to complete your complain. Kindly provide us with the bank statement as per previous request.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta