Another broken promise

<p>On the 7th I called in to question a debit that went through my account for R965 and spoke to Kgomotso in the morning around 8 am, I further emailed her my bankstatement as proof that my account was debited R965 and this was not the agreement. She also mentioned that she could not allocate the debit on the system, however she can see the credit that was carried over when I changed to the price. On the 25th of January, I called in to activate my price account and I was advised thet the previous account was in credit for +R700 and was moved over and that on Feb, I will pay the difference of the R949 minus the R700. I called in the afternoon as I had no signal, as the account was on E16. I called in to have services connected and was informed of the very same thing that my previous account has been moved over and I will pay as above mentioned which is the difference. On the 21 Feb since then I have been struggling to get answers on why the incorrect amount was debited. I finally spoke to Tladi, ref</p> <p> ********** 3-i290, informed me that all the consultants that I spoke to gave me incorrect information and will escale the matter for reversal and arrangement. I would receive feedback within 48hrs. I am still waiting. This is frustrating as I have budgeted accordigly based on the information given now I am treated like a ********.</p> <p> </p>