vM
vuyani M

1 reviews | Active since Oct 2011

12 Apr 2020, 09:08

Another billing bungle.. so disappointing

I’m really getting tired of Dstv’s billing system. I deposited total of R75 onto my Dstv account to use for Box office rentals. I have since rented 3 movies , but my account balance displayed on my app has increased by R75 from the amount shown before I my initial deposit. The strange thing is that my payments totaling to the R75 are showing on the transactions list. Even before that, the amount that was supposed to debited from account was about R594, after the credits to correct previous billing errors, but R644 was debited., now this R75. . What went wrong with your billing? This is so tiring, please please fix this. It’s really disappointing.

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Replies (4)
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vuyani M's update12 Apr 2020, 10:21
Reviewer Update
I just tested my account and transferred R19 in to the account. It’s reflecting in the transaction list, but Balance has not decreased.
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2020, 12:04
Official
Hi Vuyani, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
vM
vuyani M's update12 Apr 2020, 22:03
Reviewer Update
I see the R19 deposited has reduced my balance. That’s great to see. Now for the R75.
vM
vuyani M's update16 Apr 2020, 08:19
Reviewer Update
Hello, no one has got back to me.
I don’t understand why you say you will get back to me when you will not do so.