ANNUAL SUBSCRIBER - UNACCOUNTED, UNAUTHORISED MONTHLY DEBIT DEDUCTIONS

MultiChoice has been making unauthorised deductions on my account without discussion or clarification of what these deductions are for, especially being an Annual Subscriber that pays every 27th January every year.

I’ve made numerous calls since March 27th when these unauthorised deductions started and each time I get promises of someone will call to resolve this and nothing happens. It is now more than three months and nothing is happening but monthly there is an unauthorised deduction that no one even bothers to explain, stop or reverse. Which left me with no option but to request my bank to reverse these transactions.

Dstv does not even realise that I use airtime to make calls, I’ve had to pay the bank to STOP these deductions except that, each time they make this deduction, they change the reference number which makes my stopped debit directive to be ineffective. Three months of making calls complaining about one and the same thing and nothing changes. I’m the one that is troubled and it is left to me to find and make means for a resolution which Dstv created.

When I call Dstv call centre and add my details for verification, the system informs that my account is due for payment of R4 567.00 which is due 27th June 2019. This does not make sense as, my next payment is due 27th January 2020.

My other concern is that, based on that statement on your call centre telephone system, my Dstv could be suspended yet I have paid till next year 26th January 2020. I need someone to please, check on my account, fix whatever that requires fixing to resolve this problem. Whatever you do, may I please not be inconvenienced as a result of someone having messed up Dstv system in my account, deal with that individual and let my account work as has been the case for all these years.

I am happy with my account date being 27th January and do not want it changed for any reason. For that reason, my account should stay as is.

Through it all, it is totally unfair for me to be compromised, especially having been a Dstv client for more than 20 years. If this is how clients are treated, honestly, something is totally wrong, Dstv needs to check their systems and the effectiveness of their so called call centres. They also have their own systems in place as each time one calls, it is said that these calls are recorded, if these work, then it will make it easy for them to use own systems to verify and correct challenges encountered by themselves as well as their clients.

An urgent response and action is awaited, hopefully before 27th June which as their system points out, my account is due then and I might just find myself out of service due to someone else’s doing and not my own even though I’ve paid and I am in advance.