CB
Craig B
1 reviews | Active since Jul 2015
28 Jul 2015, 12:35
Annual subscriber account debited in error
I am an annual DSTV subscriber and have paid a year in advance to end January 2016. My bank account was debited on July 25 2015 with R880.02 by Multichoice. I contacted the call centre this morning and was told that they have had many calls of such nature and the agent would elevate my query to her superior and would get to it when they get to it. The attitude is unacceptable and require my bank account to be credited immediately as Multichoice made the error and not me or my bankers
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DStv (MultiChoice)'s replyOfficial
31 Jul 2015, 14:13Hello Craigab1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls goes straight to voice mail. Please be advised that we have escalated your complain to finance department for urgent assistance. Feedback will be provided soonest.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls goes straight to voice mail. Please be advised that we have escalated your complain to finance department for urgent assistance. Feedback will be provided soonest.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply31 Jul 2015, 14:13
Official
Hello Craigab1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls goes straight to voice mail. Please be advised that we have escalated your complain to finance department for urgent assistance. Feedback will be provided soonest.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number provided, however your calls goes straight to voice mail. Please be advised that we have escalated your complain to finance department for urgent assistance. Feedback will be provided soonest.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta