ANNUAL SERVICE DISCONNECTED AGAIN!!!

MultiChoice can not be rated because there is NOTHING to rate. MAY 2023 we made the usual monthly payment and decided to A quote was received in MAY 2023 and ANNUAL payment was made on 18 May 2023. Our ANNUAL plan was changed to a monthly plan by MULTICHOICE and our service was disconnected on 6 March 2024. After a bad review and numerous endless calls the service was restored on 9 March 2024. Today, 12 March 2024 the service of the ANNUAL plan was DISCONNECTED AGAIN! After hours of unresolved "You need to pay ... from the call center agents, (5 Different Agents) the service remain disconnected with NO solution in sight. After the 5th call I am still holding on for just about an hour. I was sent a "survey" to review the service I received from MultiChoice just to be disconnected about an hour later with the exact same unresolved problem. Multichoice, please do not send me a generic AI message to chat on WhatsApp. Your service is non existent.