Annual Renewal Fee troubles

<p>My wife and I have seperate DSTV accounts, One for the house and one for her mom. Now we have decided to pay our accounts for the whole year. My wife pays via Debit Order and I pay via EFT. </p> <p>I arranged to pay my account and was given an amount. When I finally went to pay my account I was given an amount of R10000 compared to the R8500. Called the call centre and after a struggle my account got reset to R2500 which led me to call them again. Finally my account got reset to the right amount of roughly R8500. This whole process took me 3 - 4 hours. Not to mention the fact that the Galleria Multichoice is unable to assist with anything. </p> <p> </p> <p>My wife pays via Debit Order and her payment was due to go off on the 1st of April an amount of R2300. All of a sudden when she checked her balance it showed that she owed R3400. And now when the debit went off they only took R600. Currently we are not sure how much was supposed to be debited, nor how much still needs to be debited. We are under the impression that we should've paid for the whole year.</p>