Annual PAYMENT - NO FREE MONTH **** and INSURANCE ADDED after refusing it

BE VERY CAREFUL AND WATCH YOUR ACCOUNT - Have been making annual payments and received 1 month free since 2015 - Receive SMS on 27 Nov each year - and make payment on SMS received around end Dec beginning Jan every year - Last year sold house with decoders x 3 and called to cancel on 16 May 21 - only activated new decoder in Aug 21 - they gave me a credit - paid the full annual amount for 2022 on 4 Jan (have got all DSTV and Bank SMS's) - yesterday 02 Nov they switch of my decoder - phoned them and this morning service is back on, but account now say I must pay 02 Nov 2022 - not 27 Dec - so credit from last year disappeared and NO FREE MONTH - and they charge R 50,00 for reconnection ?? - . And all of a sudden INSURANCE which I have refused all along ***n decoders paid cash) is added to my account - Please DSTV - get your accounts sorted out - and don't try to **** us we don't want to get angry and go to social media please.