Annual Payment: Incorrect amount being Billed

<p>Good Day,</p> <p> </p> <p>ID Number: 790 ********** 089</p> <p> </p> <p>I changed my Payment option from Monthly to the Annual Option (well before the due date) and the amount that should have been deducted from my account should be R 6963 (see below email for confirmation), my monthly subscription is R633 x 11 months = R 6 963 (1 month free).</p> <p> </p> <p>However, my account was totally messed up and last month on the 21st of March an amount of R 1 723 was deducted and now the 21st April a further R5 473.90 will be deducted, A total of R7 196.90, an amount of R233.90 additional which then defeats the purpose of me going through all the hassles of changing to the annual payment.</p> <p> </p> <p>Please see below confirmation/email from Multichoice (Mandy Hlongwane) confirming my telephonic conversation, amount to be deducted and the date. What went wrong?</p> <p> </p> <p>Can someone please assist in rectifying this.</p> <p> </p> <p>Elna (Multichoice) you mentioned you would flag my account to ensure that the correct amount will be deducted, however, once again the incorrect amount will be billed.</p> <p> </p> <p> </p> <p> </p> <p>From: Mandy Hlongwane ********** <br /> Sent: 01 March 2017 12:02 PM<br /> To: Beg, Hemlata ********** /> Subject: DSTV ACCOUNT</p> <p> Good day</p> <p> </p> <p> As per our telephone conversation this is to confirm that your invoice period has been adjusted to Annually .</p> <p>An amount of R6963 will be debited on 21/03/2017.</p> <p> </p> <p>Hope the above is in order</p> <p> </p> <p>Regards</p> <p>Mandy</p>