Annual DSTV frustration repeats itself

Another holiday home switch, another year of calamitous service. Despite being a customer of more than 20 years standing with a standing debit order, DSTV managed to suspend services and demand additional payment after switching from home to holiday home. Every year this happens again. Despite courteous call centre staff, nobody can fix despite escalation and promises of service restoration. Bogus billing leaves me wondering if they really want me as a premium customer. They seem not to care. Nobody can reverse the incorrect billed item and restore PVR functionality! Annual frustration after 40minutes + on the phone and 5 calls later.