Annoying Dstv Wifi

Good morning I am so annoyed at the experience I have had this past week with my DSTV Wifi. So from Sunday my DSTV has been on and off and when we call in we are told to switch off the device and switch it on again as there's nothing wrong on their side but only for the device to go ff again. I have had this issue all week now where I have to whatsapp or call in to ask for assistance( mind you I work from home ) so this has a major impact on my productivity. I pay a lot on this this for it to give me such issues please resolve this asap.