AN
Anele N

1 reviews | Active since Apr 2023

04 Jun 2023, 16:02

Annoyed , Frustrated, Horrible customer service from DStv Multchoice

I'm very angry right now , your service is horrible,I paid my DStv premium on the 25th as per sms from DStv Multchoice following day on the 26th my DStv was disconnected , I called and proof of payment was sent and it connected,again after 2-3 days it was disconnected I received sms advising that I'm owing , i called and it was connected consultant advise that query is still in progress payment is not allocated,this morning got an SMS was not at home stating that my DStv has been disconnected , please stop what et you are smoking your service is terrible and disgusting,I tried to call and spent more than R30 trying to reach you but I failed and I decided to pay that R150 for the sake of my children,can you please allocate my payment that was paid on the 26th and credit my R150 as I'm not liable for your stupid charges .

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jun 2023, 16:04
Official
Hi  Anele , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team