Annoyed customer

Iv got an Acc with mutlichoice, though it hasn't been activate for over 2hrs for personal reasons. On the 27th of March 2020 I decided that I wanna reactive my account. An amount of R462.00 was paid in to activate the Acc. It's a compact package R399. 00 so I believed that the R62.00 was for reconnection fee. This morning I wanted to check when my next payment is due to my surprise is says I need to pay R449.00. Now why I'm I being charged extra. I call the customer service and the lady I spoke to Mandisa tells me that according to their system only R399. 00 was paid so according to the balance showing currentluly Il still be billed for reconnection.. She couldn't explain where the R62. 00 went from the 1st payment made. So my concern here is that Il basically be double charged for reconnection.

She was of no help, cause I'm being ****** money.

Will I be billed every month for reconnection, only cause my Acc was inactive for over a year..

I'm annoyed

Bhekumuzi Dladla