ANNOYED CUSTOMER

Hello, I called in on 27/08/2024, not sure of the time, i spoke to an agent as i was enquiring on my payment , as well as Netflix and Disney channel. She advised me, that there is two packages which is a standard and premuim package for Netflix, standard is R159 and premuim which is R199. I advised her that i will call back to advise which channels must be activated. I called in today 28/08/2024 at 14:29 i spoke to Noluthando Shange, i expalined to her why i am calling and advise that i would like to activate the package of R159 for Netflix. She advised me that there is no package like that, and advised that the package of R99 is the standard package, while i am explaining what the agent advise i ask her if she can call me back as my airtime is low should the call cut.

I am HIGHLY ANNOYED, please tell me why is it that the agents have different rules when it comes to the call centre and assisting agent. I CALLED IN AT 14:29 28/08/2024 AND SPOKE TO NOLUTHANDO SHANGE, I HAVE ASK HER TO PLEASE CALL ME BACK WHEN MY AIRTIME CUTS OFF, AS I WAS LOW ON IT, SHE ADVISED ME THAT SHE CANT DO THAT AS IT IS AN INBOUND CALL CENTRE, I HAVE ASK HER TO PROVIDE ME WITH HER NAME AND SURNAME SHE ADVISED ME THAT SHE CANT DO THAT AS SHE IS NOT ALOUD TO PROVIDE HER SURNAME. I AM NOT SURE WHAT TYPE OF CUSTOMER SERVICE IS THAT WHERE YOU CANT CALL BACK A CLIENT IF SHE IS LOW ON AIRTIME OR THE PHONE CUTS. WE ARE NOT ALL PREVILLAGE TO HAVE AIRTIME EVERYDAY. THE FACT THAT SHE REFUSE TO GIVE ME HER SURNAME, AND INSTEAD OF HELPING ME, SHE WAS TRYING TO MAKE ME LOOK LIKE A FOOL, BY NOT ASSISTING ME, RATHER TO HAVE A DEBATE WITH ME, EVENTUALLY MY AIRTIME RAN OUT, SHE HAS NOT CALLED ME BACK, NOR DID SHE ASSIST ME WITH ACTIVATING MY CHANNELS FOR ME. I BORROWED AIRTIME TO CALL BACK, I SPOKE TO ANOTHER LADY, YOU WILL SEE ON MY PROFILE ***. i SPOKE TO HER SHE ASSISTED ME, AND PROVIDED ME WITH THE CORRECT DETAILS AND WHEN MY AIRTIME RAN OUT SHE CALL ME BACK. I AM HAPPY WITH HER SERVICE, ALTHOUGH I AM STILL STRUGGLING WITH THE DISNEY CHANNEL THAT IS NOT WORKING AS MY AIRTIME RAN OUT AGAIN. i WAS SO ANGRY AT THE FIRST LADY, YOU CANT ARGUE WITH A CLIENT, TRY TO ASSIST, OR TELL YOUR MANAGER THIS JOB IS NOT FOR YOU AND LEAVE MULTICHOICE BECAUSE YOU DONT HAVE PEOPLE SKILLS, NOR ARE YOU PROFESSIONAL. I AM AGAIN HIGHLY DISAPPOINTED IN THE SERVICE AND ITS NOT THE FIRST TIME. I WOULD LIKE NOLUNTHANDOS MANAGER TO CALL ME BACK PLEASE.