Annoyed by theft!!!

I am so so frustrated with your service, Sunday I was contacted by a consultant who was willing to assist me with regards to a previous complaint. I was asked to email the proof of payments for the box office movies to the customer care email address. Today I get a call from a lady who tried to raise her voice while I did and who didn't give me a solution to my issue but instead as I went on she went on. Is this how you handle your complaints? Have every Peter and Paul assist and not have it handled by a designated agent as I had to explain my situation all over.

If the payments did not go off why has it not been reversed by my bank? It is not a pending order it was successful.

Stop *****ing from us!!!