RA
Ruth A
1 reviews | Active since Jan 2012
12 Nov 2019, 08:26
ANNOYED AT SUCH INCOMPETENCE
NEVER have I dealt with such INCOMPETENCE like I have this PAST WEEK.
I GET UPGRADED BY SOMEONE SMART @multichoice to PREMIUM FROM COMPACT. THIS WAS NEVER REQUESTED BY ME. WHEN I CALL OVER AND OVER THEY SAY THEY CHANGED IT AND NOTHING. EVENTUALLY I GET TO A MANAGER WHO CHANGES IT. TELLS ME I HAVE TO PAY R270 AND NOT R1300 WHICH THEY SAID I MUST PAY BECAUSE THE ERROR WAS ON THEIR SIDE. 5 TIMES I CALLED the call centre IN A WEEK. 4TIMES FOR 10MINS on a call while they are SORTING out my account WHICH WAS NEVER DONE. THE 5th TIME 20MIN and have still not had ANY JOY because people at MULTICHOICE CANT LISTEN and do what they need to... NO WONDER PEOPLE ARE MOVING TO NETFLIX.
MULTICHOICE SORT THIS OUT TODAY!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 11:35 Dear Ruth,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply14 Nov 2019, 11:35
Official
Dear Ruth,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
15 Nov 2019, 11:37Hi Ruth,
Kindly be advised that the account has been downgraded to DStv Compact package.
The amount charged for DStv Premium were reversed.
Please accept our apology for the inconvenience caused.
Kind regards, Dstv: Hello Peter Team
Kindly be advised that the account has been downgraded to DStv Compact package.
The amount charged for DStv Premium were reversed.
Please accept our apology for the inconvenience caused.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply15 Nov 2019, 11:37
Official
Hi Ruth,
Kindly be advised that the account has been downgraded to DStv Compact package.
The amount charged for DStv Premium were reversed.
Please accept our apology for the inconvenience caused.
Kind regards, Dstv: Hello Peter Team
Kindly be advised that the account has been downgraded to DStv Compact package.
The amount charged for DStv Premium were reversed.
Please accept our apology for the inconvenience caused.
Kind regards, Dstv: Hello Peter Team