ANNOYED AND IRRITATED NO FEEDBACK FROM DSTV HAD A ISSUE SINCE 8TH OF JUNE

I have logged a call with DSTV on the 8the of June with regards to my Disney nor working on my decoder ( my wifi and my Disney account is fine can watch on other devices) I have then started following up everyday with regards to this issue they have contacted me a few times with updates and then said we can communicate via email with regards to this query as we were not getting anywhere . It has now been a whole week of following up via email so I have traces AND NO ONE IS GETTING BACK TO ME !!! It is horrible service from DSTV's side as they have confirmed this is an error from there side . I need to get feedback ASAP as I am sick and tired of not receiving feedback and DSTV CANNOT FIX A ERROR THAT IS THEIR FAULT!!!!