Annoyed

I'm very very disappointed with this company....I called in 2 days ago I explained to the guy that I want to shift my payment date....he got me holding for 30mins.... today my pvr is closed hence I called in with my airtime nothing was done, today I called again got to hold the line again for 30mins eventually the line got cut off why is this happening mara? You treating you customers like sheet... there's more out there like Netflix but we still hanging in around but we get is sheet back.... been with multichoice since 2010 all my quiries never handled right....guys we deserve to be treated right....how do you disconnect my pvr while I called....you have a big problem when it comes to customer service....I hope this company go down the drain soon