Annoyed

I am utterly annoyed with MultiChoice. I have recently upgraded from my HD decoder to the Explora. However the lack of proper communication is what bothers me most. Last week I had a problem with the decoder bring stopped due to some amount that I had to pay which I could not understand so called them to find out. The consulted that I spoke to was very sufficient and sorted it out hence I had two HD decoders so there some sort of a confusion. Now today I gave the same problem and when I phoned I got told a different story with same excuse with it being a confusions but was told today that I have to pay the R374 to activate my account. Firstly when installation was done there no communication about an "access" fee to be paid. My understanding was that I start paying an extra R139 as in from June on what I am paying and that there would be no any other charges except for the PVR benefits. Now I have to pay R374 for a miscommunication error. All I asked if the amount could be added to my account when I pay my monthly DSTV account and I was told no because it's prepaid which they didn't even consider the fact there was no communication. Well done MultiChoice for . Really annoyed with the lack of interest. To Lerato thank you for explaining everything in a professional manner to me today. They should train all the other employees properly when it comes to the terms and conditions and not just be in rush to make a quick sale.