IK
Irene K
1 reviews | Active since Jul 2018
02 Feb 2018, 16:39
Annoyed
I went to dtsv Randburg, just so I can update my details including changing my cash payment to debit order that was supposed to go through on the 1st which was yesterday. Nothing happened on the 1st and today is the second day, which means they will end up disconnecting me and I will have to connect back again at a charge. If I did not call to check why they did not debit my account I wouldn't have known that I am still on cash payment. I feel very angry as I drove all the way from Rivonia to go and get that changed no avail. Whose fault is it, I want to know where she kept my banking details as it is not safe for me. I need this rectified ASAP.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Feb 2018, 08:28Dear Irene Kanyamaure
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2018, 08:28
Official
Dear Irene Kanyamaure
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2018, 13:44Good day Irene
Thank you for taking my call today.
I apologise for your inconvenience and the poor customer experience.
As discussed, I have requested for a follow up from the DStv Randburg branch. You should receive an update directly from them in this regard.
Regarding your address details, please send your new address details to *** for an update.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply06 Feb 2018, 13:44
Official
Good day Irene
Thank you for taking my call today.
I apologise for your inconvenience and the poor customer experience.
As discussed, I have requested for a follow up from the DStv Randburg branch. You should receive an update directly from them in this regard.
Regarding your address details, please send your new address details to *** for an update.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,