Anniversary Upgrade Package Upgrade Reward

***4 Lesego: ***9 Michael: REF ***0

I send about 30 emails and made 6 calls since I initially logged this on 1 April to try and get my query resolved?

I app**** for the Anniversary Upgrade Package Upgrade Reward reward on 4 Aug 2022. The reward states that you would be automatically upgraded in you next of your billing period. I have an annual subscription so my annual debit order was paid on 31 March. I expected to be upgraded on 1 April, but it did not happen. I also did not receive any notification from DStv to confirm that the upgrade was done.

Lesego called me on Wednesday evening to confirm that he would upgrade my package. This was not done either.

I have been a loyal customer for many years and you cannot even give me an upgrade for a month?

It seems that nobody is at your company is able to assist me. Not on email, not on a phone call or on live chat.

If this is the customer service that you are delivering I will have to reconsider my subscription because loyalty means nothing in your book.

Please give me the reward that I have claimed.