Angry, very angry and disappointed

So I wanted to reconnect my dstv and I requested a call back from multichoice, I 1st spoke to Priscilla Moroke who gave me the full that I must pay which was about R530(R339 package + R50 reconnecting fee + R129) which was around R520, then the following day I paid it via eft.

I tried to clear my E16 error on the whatsapp and it still says I'm disconnected, requested a call again then out of nowhere Tania Tamsana sent an email saying I must rate her service, I'm soo ****ed off right because since I paid on 28th Jan 2021 my amount due on WhatsApp is going up daily.

You need resolve this quick