Angry Loyal Customer

I’m beyond ****ed with the service I got from DSTV regarding my account, I spoke to a lady Kerusha who promised to call me regarding my query this morning but I’m still waiting. I have been a loyal customer and never once defaulted in my payment but now I was told to pay an extra R148 which I still don’t understand what is for, they told me it’s arrears which I have no knowledge off. Now I haven’t sent them an email which is also another way of contacting them but still no response. As explained to the lady I’m lot interested in any other packages than what I’m currently on as she advice that I downgrade, to cut the story short! I think I will also be the next to move to means of entertainment other than DSTV, I mean I love the shows but if it’s gonna come to a ridiculous amount that I’m expected to pay why not? I’m beyond ****ed and still yet to wait for a response.