ANGRY, FRUSTRATED AND IRRITATED WITH MULTICHOICE

We purchased and had the DSTV installed on 30 August 2021. At the time of installation, 30 August 2021, we signed a debit order to have the amount of R 115.00 automatically deducted from our account.

GUESS WHAT, MULTICHOICE DOES NOT DEDUCT THE AMOUNT FROM OUR ACCOUNT, BUT DOES NOT FAIL TO DISCONNECT THEIR SERVICE.

After endless phone calls, waiting patiently on the phone line, almost going on pension, we get told that we must make a payment of R 115.00 .... PLUS R 50.00 RECONNECTION FEE.

IN ABSOLUTE DISGUST, DUE TO NON PERFORMANCE OF MULTICHOICE STAFF,...... WE MUST PAY AN EXTRA R 55.00 FOR THEIR PATHETHIC LACK OF PERFORMANCE.

BEARING IN MIND, ONLY HAVING THE SERVICE FOR TWO MONTHS, WE HAVE HAD THE SAME PROBLEM IN THE FOLLOWING MONTH, BEING DISCONNECTED A NUMNER OF TIMES.

EACH TIME WE GET DISCONNECTED, WE SPEND BETWEEN 45 TO 60 MINUTES ON THE PHONE, TRYING TO GET MULTICHOICE STAFF TO UNDERSTAND THE PROBLEM,....WITHOUT SUCCESS.

ONCE AGAIN, 1 NOVEMBER 2021, WE GET DISCONNECTED AGAIN, FOR THE SAME PROBLEM, WHERE MULTICHOICE DOES NOT DEDUCT THE DEBIT ORDER, NOR BOTHERS TO PICK UP THE PHONE TO ADVISE THAT THERE MAY BE A PROBLEM WITH THE ACCOUNT.

EVENTUALLY REACHING A LADY ON THE EVENING OF 1 NOV 2021, WE MANAGE TO GET THE BANKING DETAILS OF MULTICHOICE, MAKING THE PAYMENT OF R 115.00, SENDING CONFIRMATION Email TO MULTICHOICE, ....AFTER BEING TOLD THAT THE SERVICE WOULD BE ACTIVATED WITHIN 15 MINUTES. OUR Email sent 18:56.

2 NOVEMBER 2021, 09:53, WE STILL HAVE NOT BEEN RECONNECTED, DESPITE BEING ADVISE THAT WE WOULD GET A CALL FROM MULTICHOICE STAFF, WITHIN A FEW MINUTES, AFTER OUR Email, CONFIRMING THE RECONNECTION.

ANGRY...ANGRY,...FRUSTRATED AND HIGHLY IRRITATED THAT A LARGE ORGANISATION LIKE MULTICHOICE, CANNOT PROVIDE THE SERVICE THAT IS PAID FOR, NOR PROVIDE COMMUNICATION, DOCUMENTATION ETC,....AFTERALL, IT HAS BEEN PAID FOR