AP
Andries P
1 reviews | Active since Mar 2014
26 Sept 2021, 14:05
ANGRY FIRST TIME CUSTOMRE
I am dissapointed with DSTV customer service, I created my profile only, it gave we a option for Streaming or Decoder, i chose decoder, at the step where it ask for the decoder serial number it got stuck, CANNOT ADD DECODER, i contacted the customer service and spoke to Sarah via chat. she refused to believe me and dont want to move the credit to my decoder, i have to wait a month to cancel something i didn't want before i can add the decoder because im not going to pay double. Her only response it BUT THE SYSTEM SAYS STREAMING,, I did not chose streaming, CALL ME BACK ASAP
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Sept 2021, 15:05Hi Andries,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Sept 2021, 15:05
Official
Hi Andries,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Sept 2021, 16:56Hi Andries,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the DStv streaming services has been cancelled.
The DStv Family has been moved to the decoder and the account is up to date on the decoder.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the DStv streaming services has been cancelled.
The DStv Family has been moved to the decoder and the account is up to date on the decoder.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Sept 2021, 16:56
Official
Hi Andries,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the DStv streaming services has been cancelled.
The DStv Family has been moved to the decoder and the account is up to date on the decoder.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the DStv streaming services has been cancelled.
The DStv Family has been moved to the decoder and the account is up to date on the decoder.
Kind Regards,
DStv: Hello Peter Team
Best regards,