Angry customer who does not get help from dstv staff

I am so disappointed in the dstv accounts department or the call center. This is the second month that DStv is taking switching off my DStv account which I paid every month. I paid every month my account via debit order and since this two months, they advise they don't receive any payments which are very strange because I don't reverse my Dstv debit orders and sending my statements. The management doesn't call you back you holding on for an hour and still the agents cant speak properly like is the first time on a telephone.No one is helping me regarding my account and is so frustrated.