Angry 😡 😡 😡 😡 customer service is ****

I have contacted dstv on the 06 Jan 2022 due to my dstv now not working right on the dstv now app I have the access plan and Indian add on the access shows on the dstv now app but not the Indian add on I asked for assistance and they mentioned they will escalate it on the 06 Jan 2022 and been rudely ended on chat no acknowledgement nothing and said I need to wait 24 to 48 hrs then I come back on chat on the 14 Jan 2022 and the advisor mentioned waiting feedback n will email once we get it no urgency nothing I'm disappointed yet dstv won't even compensate nothing they just take out money and treat us bad..... Sort this issue out!!!! Sort ur stuff employ better people!!!!!! Disgusted 🤢