Angry customer over very bad service and incompetence of agents

I upgraded on the 20 something of December to compact Plus, then in January when I needed to downgrade I was told I can't because my payment date had passed, that information is not transparent as even on their adverts it suggests you can upgrade or downgrade at anytime.

- secondly, then I was advised that I can cancel the subscription and re activate so I can get the normal package I usually pay for, so the consultants escalated the issue to BSM department or something and I was told I will be contacted, no contact was made I then called again, I was advised no escalation was made under my name...in total 3 escalation were supposedly made but all the agents failed to do the escalations and I have been sitting without a TV for 2 days and the airtime I have used is a lot because you are transferred to there and there with no responses.

Lastly, when I was transferred to the cancellation department, the guy assisting me advised that he did the cancelation, then when I called to re activate my services, I was advised no cancelation was made.

I am tired, frustrated and very angry at the service I am receiving with no assistance at all just incompetence and a lot of airtime wasted, the money I bought for airtime is the one I would've used to pay the outstanding balance.

Details of subscriber: Siwandisile Gqibitole, ***

Person logging this complaint: Wife to Siwandisile Nomxolisi Gqibitole, ***