Angry Customer

After Weeks of struggling to get Dstv to deliver the explorer they finally delivered on the 24 February 2021, However the problem is still huge. After Installation of the new Decoder on the 25 February 2021, DSTV said my account is due R128.58, this after they had debited R479 on the 15 February 2021. I immediately sent a message on messenger and the response was that the account was in arrears of R180. On the 26 February I called the call centre trying to understand what was the R180 for, only to find out that the R180 is Cancellation fee which was charged on the 07 February 2021. I told the lady that I never requested anything to be cancelled and have received the explorer to show for it, so they must credit it, that's when the lady said she will escalate the matter and I will receive a call within 24 hours which never happened. As I'm writing this today the 12 March 2021 my services are suspended and I'm told I should pay R677.57 which is very confusing.

1. I am on a R499 fixed term contract and therefore why should I pay more? 2. Why is my account suspended because I am o Debit Order which deducts on the 15th of every month? 3. Why was I charged cancellation fee for something that I received?

I tried the call centre but unfortunately not getting any help or feedback from them. Unfortunately all the good work that was done by Sandile in resolving my first query has created more problems