Angry Customer ????????

I called Multichoice on the 1st of September 2019 and I explained that there was no debit that went through and I am worried, the consultamt tried to help but realisedit was a Sunday and cannot initiate a debit. He then told to call on the 2nd September 2019 before 15h00, of which I did and the lady I spoke to told me that she will escalate to IT department. Today the 3rd September 2019 I got an sms that my services have been stopped due to non payment. I called Multichoice and wanted to know what was the problem and now I have to pay extra money to activate my services. I am not happy at all. ????????????