Angry customer

I am sick and tired of multichoice and their *********** employees,I called on the 2nd of this month to downgrade my package n paid via EFT but that was my worst nightmare,the channels plays for 4 days the next thing it switched off i have to call the useless call center they don't even know their email address to send prove of payment as i speak it's off i have to use my airtime n call,guys if there is another way to enjoy Tv without using Dstv please advise. Thanks