KN
Kg N
1 reviews | Active since Jul 2023
04 Sept 2024, 12:21
Angry customer
We bought a decoder and after a year it started giving us problems channels wouldn't play or channels had a disturbance when we went to a decoder dstv store they said it was fine this went on for 2 years because dstv store prefer sales over everything no one assisted.Then left with no choice we disconnected then bought a new one and we were told that we must R200 only .Not even a month a passed we told that we need to pay R342.Do dstv agents make notes when they communicate with or they just don't bother with our queries
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Sept 2024, 13:06Hi Kgomotso,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Sept 2024, 13:06
Official
Hi Kgomotso,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
KN
Kg N's updateReviewer Update
04 Sept 2024, 17:58Wow I can't believe what is happening right now . Katlego told me to pay R 21.86 for connection now Khethohuhle says I must R199 . clearly notes are not made on the system and the agents just like before after money not solutionsMeaning everytime we chat it is deleted not saved on our accounts.No communication at all and the agent are definitely lazy ..They should hire people who really want the job not people who sit on their ass the whole day and do nothing
KN
Kg N's update04 Sept 2024, 17:58
Reviewer Update
Wow I can't believe what is happening right now . Katlego told me to pay R 21.86 for connection now Khethohuhle says I must R199 . clearly notes are not made on the system and the agents just like before after money not solutionsMeaning everytime we chat it is deleted not saved on our accounts.No communication at all and the agent are definitely lazy ..They should hire people who really want the job not people who sit on their ass the whole day and do nothing